*** ORDERS PLACED AFTER 22/12/2021 WILL BE SHIPPED ON 03/01/2022 ***
The Ciel Team is available to help you with all your questions. Email us at returns@cieljouretnuit.com and we will get back to you as soon as we can.
At the moment we only offer shipping to Europe and the UK. We process and send orders during our main office hours, Monday to Friday, from 8:00 am till 6:00 pm CET. The merchandise will be ready for dispatch between 1 and 3 business days after the receipt of payment. Standard shipping time for the countries within European Union covered by our delivery partners are between 2 and 5 working days. For UK, standard shipping time varies between 7 and 10 working days. Extra VAT taxes due to Brexit measures will not be foreseen by Ciel. For our UK customers, please this keep in mind. Email info@cieljouretnuit.com so we can help you find a solution.
Pick-up is available for the Antwerp region. Select this option at check-out or get in contact with the team info@cieljouretnuit.com to arrange a fitting and pick-up appointment.
RETURNS AND REFUND POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on or return policy.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the return tag attached to the item cannot be broken or removed. If the team notices that the clothes are dirty or clearly worn, we have the right not to accept this returned item.
Please note: Sale items are FINAL SALE and cannot be returned.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Alternatively, Returns can be dropped off at the Ciel offices as well. Please get in contact with the team info@cieljouretnuit.com.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
COMPLETE YOUR RETURN OR EXCHANGE
Send an email with a clearly stated refund request to info@cieljouretnuit.com. Once we receive your refund request, we give clear instructions to send the goods back.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Your privacy and protecting your privacy are really important to us. In the following we are providing you with more details about our privacy policy with regard to the collection, usage and disclosure of information that we receive when you use our service. Also see the General Terms and Conditions.
Overview
In this document, we provide detailed information on the data we process when you visit our website, and the form in which we process this data. By doing so, we fulfil our obligation to provide information to you in accordance with Art. 13 and 14 of the GDPR.
1. Purpose of processing
2. Legal information
According to the GDPR, personal data means “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, a postal address, an email address or a phone number.
The General Data Protection Regulation guarantees you certain rights, which you can exercise against us if there are legal grounds for you to do so.
2.2. Processed data
2.3. Cookies
1. a) The website uses cookies to the following extent: Transient cookies (for temporary use), persistent cookies (time-limited use), third party cookies (from third parties).
2.4. Log files
When you visit our website, we generally only collect and store personal data that you actively provide to us. However, when you visit our website, your browser will automatically send us data stored in log files, the so-called server log files, which are the following information
These logfile records aren’t collected directly through our website unless you consent to it. We use them to improve our offering and make our website more user-friendly, to find and fix bugs, and to control server load.
2.5. Newsletter
2.6. Account opening
3. Data storage
We use - like almost every website operator - analysis tools in the form of tracking software to determine the frequency of use and the number of users of our website.
Google Analytics
Google AdWords
Facebook
Instagram
Pinterest
Woocommerce
4. Security measures
5. Subject rights
If you have granted your consent, you may revoke this consent at any time. In such cases, all data processing that has taken place prior to the revocation of your consent will be deemed legally compliant. To revoke your consent, you may click on the link provided in any email you receive from us to unsubscribe from our email service. You can also change the appropriate setting in your user account or send an email to info@cieljouretnuit.com . If you send us a message stating that you no longer wish to receive emails from us, we will not send any further emails to the email address you indicate.
We do everything within our power to protect and maintain the security of your data. Please do not hesitate to contact us if you have any questions or comments on our privacy policy. If you have any questions regarding the collection, processing, or use of your personal data, regarding the disclosure, correction, blocking, or deletion of data, and regarding the retraction of any consents that have been granted, please contact: info@cieljouretnuit.com. Please do not forget that we are continuously improving our privacy policy.
Status of this Privacy Policy
by visiting our site and/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. these terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
please read these terms of service carefully before accessing or using our website. by accessing or using any part of the site, you agree to be bound by these terms of service. if you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. if these terms of service are considered an offer, acceptance is expressly limited to these terms of service.
any new features or tools which are added to the current store shall also be subject to the terms of service. you can review the most current version of the terms of service at any time on this page. we reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. it is your responsibility to check this page periodically for changes. your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
our store is hosted on Woocommerce they provide us with the online e-commerce platform that allows us to sell our products and services to you.
section (1) - online store terms
section (2) - general conditions
section (3) - accuracy, completeness and timeliness of information
section (4) - modifications to the service and prices
section (5) - products or services (if applicable)
section (6) - accuracy of billing and account information
you agree to provide current, complete and accurate purchase and account information for all purchases made at our store. you agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
for more detail, please review our returns policy.
section (7) - optional tools
section (8) - third-party links
section (9) - user comments, feedback and other submissions
section (10) - personal information
section (11) - errors, inaccuracies and omissions
section (12) - prohibited uses
section (13) - disclaimer of warranties; limitation of liability
section (14) - indemnification
section (15) - severability
section (16) - termination
section (17) - entire agreement
section (18) - governing law
section (19) - changes to terms of service
section (20) - contact information
Effective Date – 30/09/2021
Lace Composition: 80% Cotton - 20% Polyamide
Care instruction
Country of production
Measurements in cm.
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